Refund and Returns Policy
Effective Date: January 3, 2025

At CloudPariz, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer an easy return and refund process. Please read the following Refund and Returns Policy for full details on how we handle returns and refunds.

1. Eligibility for Returns

We accept returns for products that meet the following conditions:

  • The item is unused, in its original packaging, and in the same condition as when you received it.
  • Returns must be initiated within 30 days of the delivery date.
  • A valid proof of purchase, such as an order number or receipt, is required for all returns.

2. Non-Returnable Items

Certain products are not eligible for returns or refunds, including:

  • Customized or personalized items.
  • Perishable products such as food or flowers.
  • Clearance or final-sale items.
  • Opened or used hygiene-related products.

If you are unsure whether your item is eligible for return, please contact us before initiating the return process.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Refunds will be issued to the original payment method within 7-10 business days.
  • Partial Refunds: These may apply for items that are not in original condition, are damaged, or missing parts.

Please note that shipping fees are non-refundable unless the return is due to a defect or error on our part.

4. Exchanges

We offer exchanges for defective items or if you wish to receive a different size or color, subject to product availability.

  • Exchange eligibility requires the same conditions as returns (unused and in original packaging).
  • Please contact us to confirm availability before initiating an exchange.

5. Return Shipping

  • Customers are responsible for the cost of return shipping unless the return is due to an error or defective product.
  • We recommend using a trackable shipping service to return your items. CloudPariz is not responsible for items lost or damaged during return shipping.

Return items to:
CloudPariz Returns Department
1734 Goff Avenue, Saint Joseph, Michigan, United States

6. Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 48 hours of receipt. Provide:

  • A description of the issue.
  • Photos of the damaged item and packaging (if applicable).

We will resolve the issue promptly by offering a replacement, exchange, or refund, depending on your preference.

7. Contact Us

If you need assistance with a return, exchange, or refund, please contact us:

Thank you for shopping at CloudPariz. We are committed to providing excellent customer service and ensuring you are satisfied with your purchase.