At CloudPariz, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a flexible return and refund process. Please review our Refund and Returns Policy below.

Eligibility for Return

• You can request a return or exchange within 14 days of receiving your order.

• Items must be unused, in original condition, with all tags and packaging intact.

• Sale items or products with discounted prices are non-returnable.

How to Return or Exchange

• Contact Us: Reach out to our customer service team via email at contact@cloudpariz.com with your order number and reason for return.

• Return Authorization: Once your request is reviewed, we will provide you with return instructions and a Return Authorization (RA) number.

• Return Shipping: You are responsible for return shipping costs unless the product is defective or not as described. We recommend using a trackable shipping service for returns.

• Refund Process: After we receive and inspect the returned item, your refund will be processed within 5-7 business days. The refund will be credited to your original payment method.

Non-Returnable Items

• Sale items and products marked as non-returnable are not eligible for return.

• Products that have been used, washed, or damaged due to improper handling are also non-returnable.

Damaged or Defective Products

• If you receive a damaged or defective product, please contact us within 3 days of receiving your order.

• We will either replace the item or issue a full refund, depending on your preference.

Exchanges

• We do not offer direct exchanges. If you wish to receive a different product, please return the original item and place a new order.

Refunds

• Refunds will be issued to the original payment method. Processing may take 5-7 business days, depending on your bank or payment provider.

If you have any questions or need further assistance, please feel free to reach out to our customer support team at contact@cloudpariz.com.